Branch-aware answers
Give each branch or department its own agent, catalogue and opening hours, so a caller gets the right doctor timings and package details.
Hospital groups
AI Voice and WhatsApp Agent for Hospitals and Hospital Groups
Large hospitals take thousands of calls a day about timings, doctors, packages and appointments, and every missed call is a patient who may go elsewhere. Orahz answers the routine calls and WhatsApp messages for every branch, in the patient's language, and passes the details and any urgent need to your staff.
The problem
Where hospital groups lose enquiries
- Reception and helpline queues at peak hours, with long hold times
- The same questions about OPD timings, doctors and visiting hours, repeated all day
- Patients and families who speak different languages across branches
- Calls after hours that nobody can take
What Orahz does
The agent handles the routine work
Appointment requests
Collect the patient's name, number, department and preferred time, and write the request to your hospital system through a connection set up with you.
Language comfort
Patients are answered in English, Hindi, Tamil, Telugu, Malayalam and more, switching if they do.
Hand over with context
When a caller asks for a person or sounds worried, the agent takes their number and passes your staff a short summary of the conversation.
Real questions
What customers ask, and the agent answers
- What are the OPD timings for cardiology?
- What are the visiting hours for the ICU?
- How much is the master health check package?
- Can I book an appointment with the orthopaedic doctor this week?
Answers come from your own catalogue and notes, in the customer's language. If the agent does not know, it says your team will confirm and still saves the enquiry.
Orahz is not for emergencies and never gives medical advice. Set it to direct anyone with an urgent problem to your emergency line. Tell us your data and privacy requirements in the demo, and we will answer them in writing.
Questions
Hospital groups: common questions
Can it connect to our hospital information system?
Through API connections to your own systems, yes. We set up the connection with your team, and the agent only does what you allow, such as creating an appointment request or looking up a status.
Does the agent give medical advice or triage patients?
No. It answers timings, fees and appointment questions from the information you provide. Anything clinical goes to your staff.
Can each branch have its own setup?
Yes. Each agent has its own catalogue, languages, hours and hand-over rules, and you review every conversation from one console.
See it answer for your hospital groups
Request a demo and we will set up a test agent with your own products, prices and language.
Request a demo