FAQ
Frequently asked questions
Quick answers about languages, pricing, WhatsApp, calls and how Orahz works with your team.
What is Orahz?
Orahz is an AI agent that answers your business phone calls and WhatsApp messages. It speaks English, Hindi, Tamil, Telugu, Malayalam and more, answers from your own product and price list, takes enquiries, support requests and bookings, helps with payment follow-up, and keeps your team informed.
Can it handle support tickets and payment follow-up?
Yes, by connecting to your own systems. The agent can create a ticket in your helpdesk or CRM, look up an order or payment status, and send a payment link on WhatsApp. These connections are set up with you during onboarding, and the agent only does what you allow.
Which languages does it speak?
Orahz speaks English, Hindi, Tamil, Telugu, Malayalam, Marathi, Bengali, Kannada, Gujarati, Punjabi and Urdu, and many other languages, because it runs on Google's Gemini Live voice AI. It starts in the language you choose and switches when the caller does. Quality differs by language, so we test yours with you in the demo.
Will it make up prices or promises?
No. It only states prices and facts from your catalogue and notes. If it does not know, it says your team will confirm, and still saves the enquiry. It does not promise discounts or availability.
How do I get my products and prices into it?
Type them into a simple table or paste them from Excel or Google Sheets. Each item has a name, price, unit and short description. Changes apply as soon as you save.
Can the agent transfer a call to a person?
It can hand over when a caller asks for a person or is upset, taking their details so your team can call back. Live transfer depends on your phone line, which we check during the demo.
Can I use my existing business number?
In most cases yes, by forwarding calls or connecting your phone provider. We confirm what works with your provider during the demo.
How is it priced?
A monthly plan that includes AI voice minutes, and on Growth and Business also AI WhatsApp chats, with a fixed rate for anything extra. For WhatsApp you use your own WhatsApp Business account, so Meta bills its message fees to you directly and Orahz charges only for the AI. See the pricing page, or ask for a quote for several branches.
Are calls recorded?
The agent tells the caller it is an AI assistant and that the call may be recorded. You decide how recordings and transcripts are used inside your own account.
Can't find your answer? Send us a message, chat on WhatsApp or request a demo. See also all supported languages and pricing.