Terms of Service

Last updated: 11 November 2026

These terms govern the use of the Orahz website and service provided by Orahz ("we", "us"). By using the service or accepting a quote or plan, the business using it ("you") agrees to them.

1. The service

Orahz provides AI agents that answer phone calls and WhatsApp messages for your business, share information from the catalogue and notes you provide, record enquiries, and, where connected to your systems, create tickets or bookings and help with payment follow-up. Features depend on your plan and on the connections set up with you.

2. Your account and responsibilities

• You give us accurate business details and keep your console passwords confidential.
• You are responsible for the accuracy of your catalogue, prices and instructions. The agent answers from what you provide.
• You are responsible for lawful use, including getting any consent and giving any notice that the law requires for call recording, calling and messaging, and for complying with telecom and WhatsApp business rules.
• You tell us promptly if you think your account has been misused.

3. AI limits

AI agents can mishear, misunderstand or give an incomplete answer, especially with noise, strong accents or less common languages. We design the agent to avoid guessing prices and facts and to pass on details to your team, but we cannot promise it will always be right. Please review enquiries and confirm important matters such as prices and bookings with the customer. The agent is not for emergencies, and must not be relied on for medical, legal or financial advice.

4. Acceptable use

You must not use the service to break the law, to deceive or harass people, to send spam, to collect passwords, card numbers or one-time passwords from callers, to impersonate another person or business, or to attack or overload the service. We may suspend an account that breaks these rules.

5. Plans, minutes and fees

• Plans are billed monthly in Indian rupees. Prices exclude GST, which is added as applicable.
• Each plan includes the AI voice minutes, and where stated the AI WhatsApp chats, shown on the pricing page. Extras are charged at the rate for your plan.
• If you choose the bring-your-own-key option, you supply your own Google Gemini API key. Google bills the AI usage to you, you are responsible for keeping the key secure and within its limits, and we charge only the platform fee. If the key is invalid or its quota is used up, the agent cannot answer.
• WhatsApp runs on your own WhatsApp Business account. Fees charged by Meta or by other telecom or messaging providers are billed to you by them and are not included in our prices.
• You can set usage budgets. When a budget is reached the agent can stop or hand over, as you configure it.
• Invoices are due by the date shown on them. We may suspend the service for unpaid invoices after notice.
• We may change prices for future periods with reasonable advance notice.

6. Term and cancellation

Plans renew monthly until cancelled. You can cancel at any time and the service stops at the end of the billing period. Fees already paid for a period in progress are not refunded unless we agree otherwise in writing or the law requires it.

7. Your data

You own the data and content you provide and the enquiries collected for your business. You allow us to process it to provide the service, as described in our Privacy Policy. When the service ends we delete or return your data as explained there.

8. Our property

We own the Orahz software, name and designs. We give you a limited, non-transferable right to use the service for your business during your plan. You must not copy, resell or reverse engineer it, except as the law allows.

9. Third-party services

The service relies on telephony, messaging, AI and hosting providers, such as Google and WhatsApp. Their outages or rule changes can affect the service. We are not responsible for failures of third-party services outside our reasonable control.

10. Availability

We work to keep the service running, but we do not guarantee it will be uninterrupted or error-free. Any agreed service levels are set out in a written Business plan agreement.

11. Disclaimer and limit of liability

The service is provided "as is" to the extent the law allows. We are not liable for indirect or consequential losses, lost profits or lost business arising from the use of the service. Our total liability for any claim is limited to the fees you paid for the service in the three months before the claim arose. Nothing here limits liability that cannot be limited by law.

12. Changes to these terms

We may update these terms. The date at the top shows the latest version. If you keep using the service after a change takes effect, you accept the updated terms.

13. Governing law

These terms are governed by the laws of India. The courts at the place in India where Orahz is registered have exclusive jurisdiction, subject to any mandatory rights you have under law.

14. Contact

Orahz. Questions about these terms: contact@orahz.com.