Privacy Policy

Last updated: 11 November 2026

Orahz ("Orahz", "we", "us") provides an AI voice and WhatsApp agent for businesses. This policy explains what personal data we handle, why, and the choices you have. It follows the principles of India's Digital Personal Data Protection Act, 2023.

1. Two roles we play

Website visitors and people who request a demo. For these we decide why and how data is used (we are the data fiduciary).

Callers and chat users of our business customers. When our AI agent answers a call or WhatsApp message for a business, that business decides why the data is collected. We process it on the business's behalf and under its instructions. If you are a caller and want to see or delete your data, please contact that business first.

2. What we collect

• Demo and contact requests: name, mobile number, business name, type of business, preferred language and any message you write.
• Calls and chats handled by our agents (for our business customers): the caller's phone number, what was said (audio and transcript), details the caller gives (such as name, need, date and place), and the outcome of the conversation. Recording and transcripts are controlled by the business customer.
• Business customer accounts: contact details, catalogue data (products, services and prices), settings and usage records.
• Technical data: basic server logs such as IP address, browser type and pages visited, used to keep the site secure and working.

We do not ask callers for card numbers, passwords or one-time passwords, and our agents are instructed not to collect them.

3. Why we use it

• To arrange and run demos and reply to your messages.
• To provide the agent service: answering calls and messages, saving enquiries, creating tickets or bookings, and alerting the business team.
• To bill, support and secure the service, and to improve its quality, for example by reviewing how well the agent answered.
• To meet legal obligations.

We do not sell personal data, and we do not use caller conversations to advertise to anyone.

4. Who we share it with

We use trusted service providers to run the service, and they handle data only for that purpose:

• Telephony and messaging providers that connect calls and WhatsApp messages.
• AI and speech providers, including Google (Gemini), that process audio and text so the agent can understand and reply.
• Email delivery services that notify the business team of new enquiries.
• Hosting and infrastructure providers.

Some of these providers process data outside India. We choose providers with appropriate security commitments. We may also disclose data when the law requires it or to protect rights and safety.

5. AI and call recording

Our agent tells callers that it is an AI assistant and that the call may be recorded. Business customers are responsible for lawful use of recordings and for any notices their own callers need.

6. How long we keep it

Demo requests are kept for as long as needed to follow up and for a reasonable period after. Call and chat data is kept for the period the business customer sets in its account, or until the account ends, after which we delete or anonymise it unless the law requires us to keep it.

7. Security

We use encrypted connections, access controls, password-protected consoles and limits on what each agent may do. No system is perfectly secure, so we also work to detect and fix problems quickly.

8. Your rights

You may ask to access, correct or delete your personal data, to withdraw consent, and to raise a grievance. Write to us at contact@orahz.com. We will respond within a reasonable time and in line with applicable law.

9. Cookies

This website uses Google Tag Manager to measure how visitors use the site (for example which pages are viewed). Tags loaded through it may set cookies or collect usage information such as pages visited, device and approximate location. We do not use it to identify you personally. You can block these cookies in your browser settings.

10. Children

Our service is for businesses and is not directed at children. We do not knowingly collect children's data.

11. Changes

We may update this policy. The date at the top shows the latest version. For significant changes we will give notice on this site.

12. Contact

Orahz. Privacy and grievance contact: contact@orahz.com.