The problem

Where contact centres and help desks lose enquiries

  • Peak and after-hours volumes that exceed staffing
  • Agents tied up with repetitive first-line questions
  • Language coverage that is expensive to staff
  • Customers repeating themselves after a transfer

What Orahz does

The agent handles the routine work

First-line answers

Common questions answered from your own knowledge base, in English, Hindi, Tamil, Telugu, Malayalam and more.

Raise and update tickets

Collects the issue and creates a ticket in your helpdesk through a connection, then gives the customer the reference.

Overflow and after-hours cover

Answer every call, or only when your team is busy or closed.

Hand over with a summary

Your agent sees what was said and what the customer needs, so no one has to repeat themselves.

Real questions

What customers ask, and the agent answers

  • I want to raise a complaint about my last order.
  • What is the status of my ticket?
  • How do I change my registered address?
  • Can I speak to a person?

Answers come from your own catalogue and notes, in the customer's language. If the agent does not know, it says your team will confirm and still saves the enquiry.

Questions

Enterprise contact centres: common questions

Can it work alongside our existing agents and telephony?

Yes. Many teams let the AI answer first and hand over to a person on request. Hand-over depends on your phone line, so we confirm the options for your set-up in the demo.

How do we monitor quality and cost?

Every conversation has a transcript and summary in your console. You can listen in live, review how the agent answered, and set daily and monthly usage budgets.

More industries

Other businesses using an AI agent

See it answer for your contact centres and help desks

Request a demo and we will set up a test agent with your own products, prices and language.

Request a demo
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