Live
Phone calls
Answers in English, Hindi, Tamil, Telugu, Malayalam and more. Gives prices, timings and details from your own catalogue. Takes a message, or passes the call to your team.
What Orahz does
One team member for every call and every message
Orahz answers your phone and WhatsApp, collects leads, sends payment links, looks after customers, and follows up on payments and renewals. In your customer's language, at any hour.
- Phone calls
- WhatsApp chat
- Voice notes
- WhatsApp calls
- Payment links
- Reminders
11:40 pm “Do you have appointments tomorrow?”Answered in 3 seconds
Payment receivedBooking confirmed
Renewal reminder sentLink inside
Live works today Built with you we set it up for your business Early access available on request
1
Answer
Answer every call and message, day and night
Customers reach you on the phone or on WhatsApp. The agent picks up straight away, in their language.
Live
WhatsApp messages
Replies to text, voice notes and photos in the customer's language. Your team can read every chat and take over any of them in one tap.
Live
WhatsApp calls
The customer taps the call button in WhatsApp and the agent talks to them, like a phone call. Calls are recorded with a transcript.
2
Convert
Turn enquiries into paying customers
The agent does what your best salesperson does: explains, asks the right questions, recommends, and closes with a payment link.
Live
Collect leads
Saves name, number, city and what they need. Sends it to your e-mail, Telegram or CRM the moment it is captured, so nobody is forgotten.
Live
Explain and recommend
Asks one short question at a time, then recommends the product or plan that fits, with the price from your list. Never makes up a price.
Built with you
Sell with payment
Sends your secure payment link (UPI, cards, net banking), checks whether it was paid, and confirms to the customer. Connects to your payment page or gateway.
3
Look after
Look after the customers you already have
Existing customers get answers about their own account without waiting for a person.
Built with you
Account and order questions
Looks up the customer's plan, order status, dates or balance in your system, and tells them in plain words.
Built with you
Support and tickets
Understands the problem, raises a ticket in your helpdesk or ours, gives them the number, and tells them the status when they ask again.
Built with you
Renewals
Answers renewal questions and sends the renewal payment link, so a customer can renew from the same chat.
4
Reach out
Reach out first, so nothing slips
Payments, renewals and reminders go out on schedule, on WhatsApp, only to people who agreed to hear from you.
Live
WhatsApp messages and broadcasts
Send approved WhatsApp templates to a list, a few a minute, with an opt-out list. Anyone who replies STOP is never messaged again.
Built with you
Payment, renewal and appointment reminders
Reminders a week, three days and one day before a due date, with the payment link inside. If the customer replies, the agent carries on the chat.
Early access
Calls from the agent
The agent first asks the customer, with WhatsApp's own Allow-calls prompt. Only if they agree does it call, for a renewal or a follow-up.
One customer, start to finish
From the first question to a loyal customer
Meet Priya. This is what happens to her enquiry, with no one on your team picking up a phone until it matters.
- 1
Do you have appointments tomorrow morning?
Yes, we have 9:30 and 11:00. May I have your name?
Your office is closed. The agent answers in seconds.
- 2
Priya. I need a full check-up.
Thank you, Priya. I have noted your request and the clinic will confirm. Shall I send the booking link?
Name, number and need are saved and sent to your team.
- 3
Yes please
Here is your secure link to pay and confirm the slot.
Payment received. Your booking is confirmed for 9:30.
The agent checks the payment and confirms it.
- 4
Hi Priya, your health plan ends on 15 Dec. Renew here to keep it going.
Renew now
Done. Your plan now runs to 15 Jan.
A reminder goes out before the due date, with the link inside.
- 5
My report has the wrong name.
I am sorry. I have raised ticket #214 for the lab. You will hear back today.
A ticket is raised. She can ask for the status later.
- 6
I want to speak to the doctor about the result.
I will connect you to the clinic team now. They have the whole conversation.
Sensitive or special cases go to your people, with a summary.
Agent and employee
What an Orahz agent does, next to a human employee
People are wonderful at relationships and judgement. The agent is best at the routine, at any hour. Together they cover everything.
A human employeeAn Orahz agent
Working hoursOne shift, with lunch, leave and holidaysEvery hour of every day
First replyMinutes to hours. Calls at busy times are missedIn seconds, every time
Customers at onceOne at a timeMany at the same time
LanguagesUsually one or twoEnglish, Hindi, Tamil, Telugu, Malayalam and more
AnswersDepend on memory and moodThe same correct answers from your own price list and facts
RecordsNotes, if rememberedEvery call and chat saved, with the lead details
Getting startedHiring, then weeks of trainingShare your catalogue and common questions. Live in days
Monthly costSalary, leave, training and cover for off-hoursA fixed plan, from ₹999 a month
Difficult or emotional casesStrong. This is where people shineHands over to your team, with a summary
Best together. The agent handles the routine and the after-hours. Your team handles special cases, relationships and decisions, and starts each one with the whole conversation in front of them.
Why businesses use it
What changes for your business
Never miss a lead
Calls at 2 pm, messages at 2 am, a customer on a festival day. Every one is answered and written down.
Faster replies, happier customers
A reply in seconds feels like good service. Customers stop waiting, or going to the shop next door.
Your team does better work
The agent takes the repeated questions. Your people spend their time on selling, special cases and relationships.
The same good answer, always
Prices, timings and rules come from your own list. No guessing, no different answers from different people.
Everything is on record
Each call and chat is saved. You can read it, listen in, or take over. Nothing depends on someone's memory.
Grow without hiring
Ten times the messages does not mean ten times the staff. The same agent handles the busy days.
For your kind of business
How different businesses automate with Orahz
Clinics and hospitals
- Appointment and timing questions, any hour
- Patient enquiries saved for the front desk
- Appointment and follow-up reminders on WhatsApp
Schools and colleges
- Admission and course enquiries in the parent's language
- Fee payment links and fee reminders
- Hands tricky cases to the office
Shops and retail
- Price and stock questions, with product photos
- Payment link sent in the chat, payment confirmed
- Order status updates when asked
Taxi and travel
- Booking requests and fare questions
- Advance payment link, then confirmation
- Trip reminders and follow-up
Real estate and services
- Qualifies each enquiry before it reaches your sales team
- Site-visit and service-visit requests captured
- Follows up with people who went quiet
Subscriptions and software
- Explains plans, offers a demo, sends the buy link
- Renewal reminders with the pay link
- Support tickets and ticket status. This is how Orahz runs itself.
Getting started
Live in days, not months
Tell us about your business
Share your price list, timings and the questions customers ask most. We turn them into the agent's knowledge.
Connect your number and your systems
Connect your WhatsApp and phone line. For payments, tickets and customer records, we connect your own systems through simple connectors, with no code from you.
Go live and improve
Listen in, read every chat, and tell the agent what to change. It gets better as your business does.
Questions
Things people ask us
Will it replace my staff?
No. It takes the repeated questions and the out-of-hours calls and messages. Your people keep the conversations that need judgement, care or a personal touch, and the agent hands those over with the whole chat.
What if it does not know the answer?
It says it will check, saves the question as a lead or ticket, and hands over to your team. It is set up never to invent prices, discounts or promises.
Can it really take payments?
It sends your secure payment link and checks whether the payment came in. The money goes straight to your own account, through your payment page or gateway.
Does it work in Tamil and other languages?
Yes. It answers in the customer's language, including voice notes and calls: English, Hindi, Tamil, Telugu, Malayalam and more.
What do I need for WhatsApp?
Your own WhatsApp Business account. Meta charges its own small fee for business messages, billed to you by Meta. We help you connect it.
How long does it take to start?
Share your price list and common questions, and we set up the agent, usually within a few days. Connecting your payment or ticket system takes a little longer, and we do it with you.
See it answer your customers
Tell us about your business and we will show you a demo, in your language, with your own questions.