Refund and Cancellation Policy

Last updated: 11 November 2026

This policy applies to plans and extra credits bought online from Orahz Solutions for the Orahz service. It sits alongside our Terms of Service.

1. Plan period

A plan is valid for one month from the day of payment. For example, a plan bought on 12 November is valid until 11 December. Included AI voice minutes and WhatsApp conversations are for that period and do not carry over to the next one.

2. Cancelling

• You can stop at any time. If automatic renewal is on, you can turn it off from your account; no further payment is taken.
• Your agent keeps working until the end of the period you have paid for.
• If you do not renew, the agent pauses after the end date and a short grace period. We keep your data for 90 days so you can come back, and delete it after that unless the law requires us to keep it.

3. Refunds

• Because the service is delivered as soon as you pay, fees for a period already started are not refunded when you cancel.
• If you were charged twice for the same period, or charged by mistake, write to us within 7 days and we will refund the extra amount in full.
• If you paid but your account was not set up, or the service could not be provided because of a fault on our side, we will fix it, or refund the payment if we cannot.
• Extra credits (additional conversations or minutes) are not refundable once bought, and expire on the last day of the plan period they were bought in.

4. How refunds are paid

Approved refunds go back to the original payment method through our payment partner, Razorpay. Banks usually take 5 to 7 working days to show it.

5. Automatic renewal

If you choose automatic renewal, your bank or UPI app asks you to approve a monthly mandate. We charge the plan price once a month, and send a reminder before each renewal. If a charge fails, we tell you and you can renew by hand from your account.

6. Contact

For a refund or any billing question, write to contact@orahz.com with your business name and the invoice number.